If you change your mind:
If your order has not yet been despatched; no problem. A full refund will be processed including the carriage charge where applicable. If your order has been despatched or delivered, we must be notified in writing within 14 days from the day after delivery that you wish to return it. To aid a safe return journey, we would advise that the original packaging is used. We cannot refund items which have been assembled, so please consider the dimensions provided before placing an order. The return carriage will be at your own cost. If you wish to use our carrier for the return, the cost will be deducted from your refund (plus the carrier's £20 surcharge for 3rd party collection). The original carriage charge will also be deducted from your refund. If products are returned damaged, it is at our discretion if a part refund will be offered or if the item should be returned to you at your own cost.
Please note that for hygiene reasons, we cannot accept the return of mattresses or sheets if they have been unwrapped unless there is a manufacturing fault or quality issue.
Our consignments are usually delivered by courier. The delivery company is only contractually obliged to make a delivery to the doorstep, so it is important that an able body is available to accept it. Deliveries are made between 8am – 6pm Monday – Friday. Our couriers do not provide a time slot, so please choose a day when someone is available all day, or advise of a safe dry place where the consignment can be left (please note that we cannot accept liability for items that have been left unattended). If you are unable to set a whole day aside to receive your delivery, we are happy to send to an alternative address or even a place of work where appropriate. Please note that if a delivery attempt is made in accordance with your instructions but no-one is home, a re-delivery charge of £39 will be applied.
PLEASE CHECK THE CONDITION & NUMBER OF PACKAGES BEFORE SIGNING THE COURIER'S CONSIGNMENT NOTE. We cannot accept liability for missing packages if they have been signed for as received. If there is indication of damage to any packages, please sign for as 'Damaged', & email photographs of the packaging & any affected products. We cannot accept responsibility for any damages reported later than 48 hours after delivery.
In the Unlikely event that you have a faulty product:
If you discover a faulty item, DO NOT ASSEMBLE the product. Instead, please email us within 7 days of delivery with a photograph of the offending item & we will arrange for a replacement to be sent. It is at our discretion whether to replace only the damaged parts or to exchange the entire item. We cannot accept liability for an item which has been assembled.
Your Statutory rights remain unaffected.